Last Updated: 14 September 2026
Carbon Prime (Pty) Ltd (“Carbon Prime”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, engage our services or otherwise interact with us.
This policy is intended to comply with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African privacy legislation.
Carbon Prime (Pty) Ltd is a digital growth agency providing services including website design and development, branding and identity, SEO, digital marketing, graphic design, hosting and ongoing website support.
Company: Carbon Prime (Pty) Ltd
Location: Cape Town, South Africa
Website: www.carbonprime.io
Email: info@carbonprime.io
Telephone: +27 73 564 3337
When you interact with Carbon Prime, we may collect information such as your name, company name, email address, telephone number, billing information, business information and details submitted through website forms.
We may also automatically collect technical information when you visit our website, including your IP address, browser type, device type, operating system, pages visited, referring website, general geographic location and website usage information.
Where we provide services on your behalf, we may also process information relating to your website, hosting account, domain, email services, analytics platforms, advertising accounts or other digital services that you authorise us to access.
We may use personal information to respond to enquiries, prepare quotations and proposals, provide contracted services, communicate about projects, provide technical support, manage hosting and website services, issue invoices, maintain business records and improve our services.
We may also use website analytics to understand how visitors use our website, improve user experience, measure marketing performance and identify technical problems.
We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted by law or you have provided consent.
Where applicable, we process personal information because it is necessary to perform a contract, take steps requested before entering into a contract, comply with a legal obligation, pursue a legitimate business interest or because you have provided consent.
You may withdraw consent at any time where processing is based solely on consent.
When you submit an enquiry, contact form or quotation request through our website, the information you provide is used to respond to your request and manage any resulting business relationship.
Submitting an enquiry does not automatically subscribe you to marketing communications.
Our website may use cookies and similar technologies to improve website functionality, remember preferences, measure traffic and understand visitor behaviour.
We may use services such as Google Analytics, Google Search Console, Google Site Kit, Meta technologies or other analytics and marketing tools.
These third-party services may place their own cookies or collect limited technical information in accordance with their respective privacy policies.
You may disable or delete cookies through your browser settings, although certain website features may not function correctly as a result.
Carbon Prime works with third-party providers where necessary to deliver our services. These may include website hosting companies, domain registrars, email providers, cloud services, analytics platforms, advertising platforms, payment processors, security providers, WordPress plugins and other technology suppliers.
We only share information that is reasonably necessary for the relevant service.
Third-party platforms operate under their own privacy policies and terms of service.
Some service providers used by Carbon Prime may process or store information outside South Africa.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that the recipient provides an adequate level of protection as contemplated by POPIA.
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
These measures may include secure hosting environments, SSL encryption, password protection, access controls, software updates, backups, malware protection and other appropriate security measures.
However, no internet-based system is completely secure and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, comply with contractual obligations, resolve disputes and meet legal, accounting and regulatory requirements.
Information that is no longer required may be securely deleted, destroyed or anonymised.
Under POPIA and applicable law, you may request access to personal information we hold about you, request that inaccurate information be corrected, object to certain processing, request deletion where legally permitted or withdraw consent where processing is based on consent.
Requests can be sent to info@carbonprime.io
We may need to verify your identity before processing a request.
We will only send direct marketing communications where permitted by law.
You may unsubscribe from marketing communications at any time by using an unsubscribe link where provided or contacting us directly.
Transactional and project-related communications may still be sent where necessary to provide services.
Our website may contain links to external websites or services.
Carbon Prime is not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policies of those websites before providing personal information.
Our services are primarily intended for businesses, organisations and adult users.
We do not intentionally collect personal information from children without appropriate consent where such consent is legally required.
For POPIA-related enquiries, requests or complaints, you may contact our Information Officer:
Information Officer: Nadeem Petersen
Company: Carbon Prime (Pty) Ltd
Email: nadeem@carbonprime.io
Telephone: +27 73 564 3337
You also have the right to lodge a complaint with the Information Regulator of South Africa.
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or legal requirements.
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© 2026 Carbon Prime (Pty) Ltd