Last Updated: 14 September 2026
These Terms & Conditions govern the use of the Carbon Prime website and the provision of services by Carbon Prime (Pty) Ltd. By using this website, requesting a quotation, accepting a proposal, making payment, or instructing Carbon Prime to commence work, you agree to these Terms & Conditions.
Please read these terms carefully before making use of our services.
Carbon Prime (Pty) Ltd (“Carbon Prime”, “we”, “us” or “our”) is a South African digital growth agency providing services including, but not limited to:
The specific services provided to a client will be set out in the relevant quotation, estimate, proposal, scope of work or agreement.
All quotations, estimates and proposals issued by Carbon Prime are based on the information available to us at the time they are prepared.
A quotation or proposal is valid for the period specified in the relevant document. Where no validity period is stated, the quotation may be revised if costs, supplier pricing, exchange rates, licensing fees or project requirements change before acceptance.
Acceptance of a quotation may take place by written confirmation, email, WhatsApp confirmation, payment of a deposit, signing of a proposal, or any other clear instruction to proceed with the work.
Any services requested outside the original scope may be quoted separately or billed additionally.
Carbon Prime will perform the work described in the accepted quotation, proposal or project brief.
Anything not specifically included in the agreed scope should not be assumed to form part of the project.
Examples of items that may fall outside the original project scope include additional pages, additional design concepts, custom functionality, third-party integrations, data entry, copywriting, photography, video production, premium software licences, additional revisions, specialised development, migration work and additional technical support.
Where additional work is required, Carbon Prime may provide a revised quotation or obtain approval for additional charges before proceeding.
The client is responsible for providing Carbon Prime with all information, content, images, logos, brand assets, login credentials, approvals and other materials reasonably required to complete the project.
The client confirms that all content and materials supplied to Carbon Prime may lawfully be used for the project and that the client has the necessary ownership, licences, permissions or consent to use such materials.
Carbon Prime will not be responsible for delays caused by incomplete information, delayed feedback, missing content, unavailable credentials or delays from the client or third-party providers.
The client is responsible for the accuracy, legality and appropriateness of all content supplied for publication, including text, images, product information, prices, medical information, legal information, policies and marketing claims.
Unless copywriting, proofreading or compliance review is specifically included in the project scope, Carbon Prime is not responsible for verifying the factual or legal accuracy of client-supplied content.
The client must review and approve all important content before publication.
The number of design concepts and revision rounds included in a project will be determined by the accepted quotation or proposal.
Revisions are intended to refine an approved direction and do not include unlimited redesigns, changes to the original brief or development of entirely new concepts unless otherwise agreed.
Additional revisions or significant changes to an approved design may be charged separately.
Once a design, page, concept or project stage has been approved, subsequent changes may be considered additional work.
Websites will be developed according to the functionality, design requirements and platform specified in the project scope.
Carbon Prime may use WordPress, WooCommerce, Elementor, Avada or other third-party platforms, themes, plugins, software libraries and technologies where appropriate.
The appearance and functionality of a website may vary slightly between different browsers, devices, operating systems and screen sizes.
Carbon Prime aims to develop websites that function correctly on commonly used modern browsers and devices but cannot guarantee identical presentation across every browser, operating system or device configuration.
Projects may rely on third-party software, platforms, themes, plugins, APIs, payment gateways, analytics services, booking platforms, email services, social media platforms and other external systems.
These services are governed by their respective providers and may be subject to their own fees, terms, restrictions and availability.
Carbon Prime is not responsible for changes, outages, discontinued services, security vulnerabilities, price increases or functionality changes introduced by third-party providers.
Where a third-party service requires a paid subscription or licence, the client will be responsible for those charges unless specifically stated otherwise in the quotation.
Some website functionality may require premium themes, plugins, applications or third-party subscriptions.
Where Carbon Prime provides a licence as part of a hosting, maintenance or support arrangement, access to that licence may end if the associated service is cancelled or transferred to another provider.
Where a licence must be purchased directly by the client, the client remains responsible for renewals and ongoing subscription charges.
Where SEO services are provided, Carbon Prime will use reasonable industry practices to improve the website’s search visibility, technical structure, content optimisation and discoverability.
Search engine rankings cannot be guaranteed.
Search engines such as Google determine rankings using algorithms and systems outside Carbon Prime’s control. Rankings may change at any time as a result of algorithm updates, competitor activity, website changes, search trends and other factors.
Carbon Prime does not guarantee specific rankings, visitor numbers, enquiries, leads or sales unless such performance guarantees have been expressly agreed to in writing.
Where Carbon Prime assists with Google Ads, Meta advertising, social media campaigns or other paid digital marketing, advertising spend will generally be separate from Carbon Prime’s management or creative fees unless expressly stated otherwise.
Advertising platforms control approval, delivery, reach, targeting, pricing and suspension of advertisements.
Carbon Prime cannot guarantee a specific number of impressions, clicks, enquiries, leads, sales or conversions.
The client is responsible for ensuring that the products, services and claims advertised comply with applicable legislation and advertising platform policies.
Where Carbon Prime registers or manages a domain name on behalf of a client, registration remains subject to the policies and requirements of the applicable domain registrar or registry.
Domain names remain dependent on successful renewal and payment of applicable renewal fees.
Carbon Prime cannot guarantee the availability of any particular domain name until registration has been successfully completed.
The client is responsible for informing Carbon Prime of any changes to contact details that may affect domain administration.
Where Carbon Prime provides website hosting, the hosting service may be supplied through Carbon Prime’s own hosting infrastructure or through third-party hosting providers.
Reasonable efforts will be made to maintain reliable service; however, uninterrupted hosting availability cannot be guaranteed.
Temporary interruptions may occur due to scheduled maintenance, emergency maintenance, server upgrades, cyber incidents, network failures or circumstances outside Carbon Prime’s reasonable control.
Hosting packages may be subject to reasonable resource limits relating to disk space, bandwidth, email storage, CPU usage, memory usage and other server resources.
Where Carbon Prime provides or assists with email hosting, Microsoft 365, Google Workspace or other email services, delivery and availability may depend on third-party platforms, DNS settings, spam filters and recipient mail servers.
Carbon Prime cannot guarantee that every email will be successfully delivered or accepted by the recipient’s email system.
The client is responsible for keeping mailbox passwords secure and following appropriate cybersecurity practices.
Website maintenance, plugin updates, security monitoring, backups and technical support are only included where specifically stated in the client’s hosting, maintenance or support package.
Where ongoing maintenance is not included, the client remains responsible for arranging updates and ongoing technical maintenance after completion of the website.
Older websites, plugins, themes and software may eventually become incompatible with new versions of PHP, WordPress, browsers, servers or third-party systems.
Substantial redevelopment required as a result of outdated or unsupported technology may be quoted separately.
Carbon Prime follows reasonable security practices when developing and maintaining websites but cannot guarantee that a website, server, email account or digital system will never be compromised.
No internet-connected system can be guaranteed to be completely secure.
The client must maintain secure passwords and must not share administrator credentials with unauthorised persons.
Carbon Prime will not be responsible for security incidents caused by compromised passwords, unauthorised third-party access, outdated third-party software, client-installed plugins, malware introduced through client devices or services outside Carbon Prime’s control.
Where website backups are included as part of a hosting or maintenance service, Carbon Prime will take reasonable steps to maintain backups according to the applicable service arrangement.
Backups should not be considered an absolute guarantee against data loss.
Clients with critical data are encouraged to maintain independent copies of important information, files and databases where appropriate.
Where Carbon Prime develops an e-commerce website, the client remains responsible for products, pricing, stock levels, delivery arrangements, refunds, returns, taxes, customer service, legal disclosures and compliance with applicable consumer protection legislation.
Payment transactions may be processed through external payment providers such as PayFast, Yoco or other payment gateways.
Carbon Prime does not process, control or guarantee transactions completed through third-party payment gateways.
Payment terms will be stated in the relevant quotation, estimate, invoice or proposal.
A deposit may be required before work commences.
Where projects are divided into phases, progress payments may be required before work continues to the next project stage.
Final payment may be required before the website is transferred, launched, published or before final production files are released.
Recurring services including hosting, maintenance, licences and support are payable according to the applicable billing cycle.
Invoices must be paid by their stated due date.
If an account becomes overdue, Carbon Prime may suspend work, hosting, support or other services until the account has been brought up to date.
Carbon Prime will not be responsible for losses arising from the suspension of services due to unpaid or overdue accounts.
Reasonable costs incurred in recovering outstanding amounts may be recoverable from the client where permitted by law.
If a client cancels a project after work has commenced, the client remains responsible for payment for work already completed and any non-refundable third-party costs already incurred.
Deposits may be non-refundable once work has commenced, subject to the circumstances of the project and applicable law.
Where the value of work completed exceeds amounts already paid, Carbon Prime may invoice the outstanding balance.
Projects that remain inactive because the client has not supplied content, approvals, feedback or other required information may be placed on hold.
If a project remains inactive for an extended period, Carbon Prime may require the outstanding account to be settled before work resumes.
Where significant time has passed, the project may need to be rescheduled and additional charges may apply if the original project specifications, software or costs have changed.
Any project completion dates or timelines provided by Carbon Prime are estimates unless expressly agreed as fixed deadlines.
Project timelines may be affected by client feedback, content delivery, third-party services, technical issues, revisions, supplier delays and circumstances outside Carbon Prime’s reasonable control.
Carbon Prime will make reasonable efforts to complete projects within agreed timeframes but cannot be held responsible for reasonable delays caused by factors outside its control.
Before a website is launched, the client will normally be given an opportunity to review the website and request corrections within the agreed project scope.
Approval to launch the website confirms that the client has reviewed the website and accepts its content, layout and functionality subject to any specifically agreed outstanding items.
Minor technical issues discovered after launch will be addressed where they fall within the agreed project scope and reasonable post-launch support period.
Upon full payment of all amounts owing for a project, the client will generally receive the agreed rights to the final custom design work created specifically for that client, subject to any third-party licences and any terms contained in the relevant proposal.
Carbon Prime retains ownership of its pre-existing methods, development techniques, templates, systems, processes, reusable code, know-how and internal resources.
Third-party themes, plugins, software, fonts, stock photography and licensed resources remain subject to the intellectual property rights and licensing conditions of their respective owners.
Editable source files, raw design files, development files and working files are not automatically included in every project.
Where delivery of editable source files is required, this should be specified in the project quotation or proposal.
Carbon Prime may retain internal working files used in the creation of client projects.
Unless otherwise agreed in writing, Carbon Prime may display completed work in its portfolio, website, social media, proposals, presentations, case studies and other promotional material.
This may include website screenshots, branding, graphic design, stationery, marketing materials and other publicly released project work.
Confidential information will not knowingly be disclosed through portfolio use.
Carbon Prime will take reasonable steps to protect confidential information provided by clients and will not knowingly disclose confidential business information to unauthorised third parties except where disclosure is necessary to provide the agreed services or is required by law.
Clients are similarly expected to protect confidential information relating to Carbon Prime’s systems, pricing, proprietary material and account access.
Carbon Prime processes personal information in accordance with applicable South African data protection requirements, including the Protection of Personal Information Act, 2013 (POPIA), where applicable.
Further information regarding how personal information is collected and processed is available in our Privacy Policy.
Where a website collects personal information through contact forms, booking systems, newsletter forms, e-commerce systems or other functionality, the client is responsible for ensuring that the collection and processing of such information complies with applicable privacy and data protection laws.
Carbon Prime may assist with implementation of privacy notices, consent mechanisms and website policies but does not provide legal advice unless expressly stated.
The client is responsible for ensuring that its business, website content, marketing claims, products and services comply with all legislation, industry regulations, professional rules and licensing requirements applicable to the client’s business.
Carbon Prime provides digital and creative services and does not provide legal, tax, financial, medical or regulatory advice.
To the fullest extent permitted by law, Carbon Prime will not be liable for indirect, incidental, consequential or special losses arising from the use of its services, including loss of profits, revenue, business opportunities, data or goodwill.
Carbon Prime will not be liable for loss arising from third-party hosting companies, internet service providers, payment gateways, search engines, advertising platforms, software providers, registrars, email providers or other external services outside its reasonable control.
Where Carbon Prime is legally liable for a claim, its liability will, to the extent permitted by law, be limited to the amount paid to Carbon Prime for the specific service giving rise to the claim.
Carbon Prime will use reasonable skill and care in providing its services but does not guarantee that a website, marketing campaign, SEO project, advertisement, brand identity or other digital service will generate any particular level of revenue, sales, enquiries, website traffic or business growth.
Commercial results depend on numerous factors including market conditions, pricing, competition, client operations, customer demand, advertising budgets and external platforms.
The Carbon Prime website and websites developed for clients may contain links to third-party websites.
Carbon Prime is not responsible for the content, privacy practices, security or availability of websites operated by third parties.
Carbon Prime will not be liable for delays or failure to perform obligations caused by circumstances reasonably beyond its control.
Such circumstances may include internet outages, power failures, load shedding, natural disasters, civil unrest, war, supplier failures, cyberattacks, government restrictions, telecommunications failures or widespread technical disruptions.
Technical support will be provided according to the support or maintenance arrangement applicable to the client.
Support requests outside the client’s package, outside normal working arrangements, or requiring substantial technical work may be billed separately.
Emergency or after-hours support is not automatically included unless specifically agreed.
Either party may terminate ongoing hosting, maintenance, marketing or support services in accordance with the notice period stated in the relevant agreement or service arrangement.
Outstanding amounts remain payable upon termination.
Where necessary, Carbon Prime may assist with reasonable transfer of website files, domain information or other client-owned assets once outstanding accounts have been settled.
Third-party licences supplied under a Carbon Prime service arrangement may not transfer to another provider.
Where a client requests transfer of a website to another hosting provider, Carbon Prime may provide reasonable migration assistance where included in the client’s service arrangement or subject to an additional migration fee.
Carbon Prime cannot guarantee compatibility with the infrastructure, configuration or software of another hosting provider.
Carbon Prime may update its service offerings, hosting packages, maintenance plans and pricing from time to time.
Where recurring service pricing changes, reasonable notice will be provided to affected clients where appropriate.
Carbon Prime may update these Terms & Conditions from time to time to reflect changes to our services, technology, business operations or legal requirements.
The latest version will be published on our website together with the applicable updated date.
If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any dispute arising in connection with these Terms & Conditions or services supplied by Carbon Prime will be subject to the jurisdiction of the appropriate courts of South Africa.
If you have any questions regarding these Terms & Conditions, please contact:
Carbon Prime (Pty) Ltd
Cape Town, South Africa
Website: www.carbonprime.io
We help businesses grow with clear strategies, better performance, and measurable results.
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