- About Hosting & Support
Keeping Your Digital Presence Running Smoothly.
Launching your website is only the beginning. Hosting, software updates, backups, security and ongoing maintenance all play a role in keeping your website available, secure and performing as it should.
Carbon Prime provides managed website hosting and ongoing technical support for businesses that want a reliable point of contact when they need assistance. From everyday website updates to troubleshooting technical issues, we’re here to help keep things running.
You focus on running your business. We'll help take care of the technology behind it.
- What We Do
Practical Technical Support For Your Business
Our support goes beyond simply hosting your website. We assist with the everyday digital and technical requirements that keep your online presence functioning effectively.
- Our Process
Support Without The Technical Headaches
01
Assess
We review your website, hosting environment and existing setup to understand what you’re working with.
02
Configure
We migrate or configure the required hosting, website, domain and supporting services where necessary.
03
Maintain
We take care of agreed maintenance, updates, backups and routine technical requirements.
04
Support
When you need assistance, you have a point of contact who already understands your website and digital environment.
- Why Carbon Prime
Technical Support From People Who Know Your Business
- FAQs
Hosting & Support Questions, Answered
Hosting and website maintenance can become unnecessarily technical. Here are straightforward answers to some common questions about keeping your website online, maintained and supported.
Do I have to host my website with Carbon Prime?
No. We can work with websites hosted elsewhere, although managed hosting with Carbon Prime can make ongoing support simpler because we’re able to manage more of the technical environment.
Can you move my existing website to your hosting?
Yes. We can assess your current website and hosting environment and assist with migration where appropriate.
Do you maintain WordPress websites?
Yes. We can assist with WordPress core, theme and plugin updates, backups, troubleshooting and general website maintenance.
Can you help with business email problems?
Yes. We can assist with common email setup and configuration issues, DNS records, mail authentication and troubleshooting. More specialised IT requirements can be escalated or handled with an appropriate technology partner where required.